All Items below have been verified by EMAIL accuracy (yes I still have my emails dating back to 2005) Things here are written in plain text no real details or this document would be 60 pages long.

In the following timeline I went from:

1. IT Technician
2. IT Assistant
3. IT Coordinator
4. IT Director

2005

1. I attended Branford Hall Career Institute (Helped me jump start my Career)
2. In the middle of the school year I was told by my Teacher (Jay El Hadad) to get my A+ certification so I went and did both my A+ and Net+ certifications within a month of each other prior to graduation.
3. At the time of my internship a young lady named Jessica Arroyo put a word into the ear of the current Director of Information Technology at Fair Haven Community Health Center about me needing an internship. I interviewed and the same day I was working and learning.
4. Later that year I was hired, and my career started.

2006

1. I worked with the New Haven Board of Education to try and get some remote access to the main site from the schools. After many attempts I got Remote Desktop working into an old remote desktop virtual machine I built from a scrap desktop PC. This was a revolutionary task at the time since accessing the Patient Scheduling application from the schools was not done at the time and now it was possible!
2. My first major disaster recovery attempt occurred this year where one of the raided drives on the server I inherited died and took all the data with it. I was playing with VMWARE that year making a clone of the fileserver 2 days prior to the failure. I used a software called Shadow Protect to take an image of the Virtual Machine and restore it to a physical machine. (I ask myself today why I didn’t just use the virtual machine moving forward. Instead I took the whole weekend to do a restore which had me spend the night there on the floor). We live and learn. Implemented shadow protect moving forward. Not bad for my first 6 months as an employee.

2007

1. I worked tirelessly to maintain the 2 sites, 5 school-based health centers, and rollout a new site (WIC/Nurturing Families) next door alone for all 3 floors. I rolled out:
   1. Computers
   2. Printers
   3. Phones
   4. networking
   5. wifi
   6. and worked with AT&T to rollout fax lines and a T1 connection
   7. and worked with the contractors to understand how many cat 5 lines to run
   8. and worked with the state to get the network up and running for WIC.

2008

1. I worked with Katrina Clark and EMT to plan on what our new building (Finance/Billing office) would look like. They had me work with the architects to plan how many network drops would be needed in the space.
2. We extended the front of the building and added one more level (phase 1A “Now Semeon Tsalbins” and basement space “Now IT”)
3. Later that year I brought on an intern from Branford Hall Career institute which then later became my employee finally giving me my number 2.
4. We also expanded our Mitel system from holding 256 devices to 512 and added fiber to the main site for PRI communications.

 

2009

1. My assistant and I went on to rollout the hardware in January to the new site (Finance/Billing):
   1. Computers
   2. Printers
   3. phones
   4. wifi
   5. networking
   6. and worked with AT&T to rollout fax lines and a T1 connection
2. EMT implemented another construction change at the main site and we ran point on all IT related items. We had to implement the changes to:
   1. 1. Provide access to the additional exam rooms
      2. PODs
      3. New Large Conference Room
      4. Decommission old conference room to segregate the space for additional offices
      5. New Bathrooms were implemented
      6. A dumb waiter to allow charts to move from the basement to the first floor
      7. A new Call Center space in the basement
      8. 2 additional rooms on the second floor in what is now the behavioral health wing
      9. New rear entrance and stairs that go up to the second floor and down to the basement
      10. We provided TV’s and computers to all the conference rooms
      11. Later that year we rolled out Spiceworks to assist with Ticket/Request Tracking and an intranet calendar for nurses to keep track of their schedule.
      12. The EHR wars began. This is when we began to look at the cost and options of servers and hosting options

2010

1. In June of 2010 we signed the contract with Sage Intergy to utilize the Practice Management piece of the system to get off of our antiquated PCN dos system we had been using for years.
2. Program a new phone tree and have user record the prompts

2011

1. Rollout of this system was hard since we had to install it on every system in a specific way and there was no automation at the time to 200+ devices and create new accounts for everyone.
2. Later that year we did an EPIC Technical Assessment with Yale
3. Changed the firewall appliance to Cyberoam since a more secure network was in need

2012

1. An EPIC implementation planning meeting was held with Yale
2. Replaced all computers at the main site in preparation Yale EPIC installation received computers in 3 waves
3. Go live was between Oct and Nov for all sites to go live in a staggered fashion.

2013

1. We went live with our new email provider safety send
2. We also went on a search for a new Electronic Dental Record and chose Dentrix and Dexis for managing.
3. Received the Super Hero award from CHCACT

2014

1. We transfer all email accounts to Office 365 which was a huge migration successfully
2. Rolled out Active Fax Implementation site wide
3. Dentrix Hardware/Software implementation
4. The same year we rolled out a new dental truck and gave remote access to the EDR with a hotspot and a few laptops.
5. Create yearly budget

2015

1. We RFP for a new VOIP phone system, network, OPTEMAN’s for current T1 connected sites
2. We Choose Total Communications after the bid war was complete
3. Rolled out new wireless infrastructure to 5 sites
4. Dexis Hardware/Software implementation
5. Replace old backup methods with new hardware
6. Rolled out replacement server for fileserver failure
7. Rollout Finesse Call Center application and new Phone tree on the new phone system
8. We Open a new site for Women’s health and other healthcare departments and rollout
   1. Computers
   2. Printers
   3. Scanners
   4. VOIP phones
   5. wifi
   6. networking
   7. Backup phone system
   8. and worked with AT&T to rollout fax lines and OPTEMAN connection
   9. Purchased 2 new Virtual ESXI servers and migrated some old servers to this

2016

1. Plan with contractors and EMT the opening of a new clinic in East Haven
2. Expanded Yale EPIC services to all sites listed
3. My assistant and I created a mini network with a hotspot, laptop, small router, and an wireless access point to provide services while the fiber issues were fixed with Frontier for 2 months
4. Create Yearly Budget

2017

1. We worked with Yale to implement MIPACS and wisdom
2. Expanded Yale EPIC services to all sites listed
3. We also opened 2 new School Based Health Centers in East Haven
4. Implemented new credit card vendor Worldpay
5. Create Yearly Budget

2018

1. Implemented Go to Meeting and safety huddle communications
2. Enhance Staff Meetings by purchasing equipment
3. Migrate from desktops to laptops
4. Remove all desktops from Exam Rooms
5. Create link in skype to communicate with BHCare
6. Update inventory Items

2019

1. Work with NETC to lower our internet and network costs
2. Work with SBHC’s to improve:
   1. Wireless at FHK8
   2. Utilize One Drive more efficiently
   3. Train my staff to train SBHC staff how to Print Letters / AVS / Labs locally
3. Planned discussions with Yale on New Haven Primary Care Consortium Planned opening 2020
4. Implemented new wireless infrastructure to all physical sites
5. IT Point person for all Branford / Shoreline
   1. Architect discussions
   2. Low Voltage
   3. Phone System / Network procurement
      1. Configure VLAN for printing
      2. Configure VLAN for Computers/Laptops
      3. Create Call Center Queues
      4. Create Call Center Skills
      5. Assign new skills to users
      6. Create Direct Dials / Voicemails
      7. Setup Analog Red Phones for emergencies
   4. All Hardware procurement
   5. Fiber / Internet / Analog contracts
   6. Wiring a new Cabinet in network closet
   7. Extend the DMARC for analog, internet, and fiber
   8. Hardware rollout
      1. Computers
      2. Laptops
      3. Docks
      4. Monitors
      5. Signature Pads
      6. Faxes
      7. Desktop Printers
      8. Label Printers
      9. Phones / Cordless Phones
      10. Fujitsu Scanners
      11. Bar Code Scanners
      12. ECG Machine
      13. Credit Card Machines
      14. Wireless Access Points
   9. Setup TV Conferencing for 2 conference rooms
   10. Consult with new Pharmacy with setup of phones
   11. EPIC
       1. Create a spreadsheet of all new computers
       2. Create naming convention
       3. Assign Static IP’s to hardware for EPIC USE
       4. Point Person for printer setup

2020 Year of the Pandemic

1. Move 5 departments to Branford:
   1. Quality Assurance Team
   2. Finance
   3. Billing
   4. Call Center
   5. EPIC Trainer
2. IT Pandemic Mode
   1. Roll out Telemed
      1. Doxy.me
      2. train for use
      3. purchase and add logo
      4. configured 35 accounts with my team
      5. configure 35 email accounts with my team
      6. create 35 short links for the doxy rooms
      7. create short link for the doxy login page
   2. Use Google Voice for patient calls from home
   3. Work with contractors to setup new frontdesk renovations happening at main site
   4. Enable VPN access for home use
   5. Setup new comcast connection at main site to add additional VPN services
      1. We added another Meraki Router to the mix to provide a secondary VPN access to the main site.
   6. We also increased our fiber bandwidth between certain sites
   7. Laptops:
      1. Purchased, Configured, and rollout over 40 laptops
   8. Enable call center users to use Cisco Jabber from home to answer calls:
      1. Create new accounts
      2. extensions
      3. virtual devices
      4. new finesse users
      5. assign call groups
      6. test all accounts
      7. create tutorial for call center staff working from home
   9. Create new BellaVista Queue/skills and assign to users for coverage
   10. Create new dial in number for all BellaVista
   11. Create 4 digit extensions for nurses working from home
   12. Rollout Zoom meetings for allstaff
   13. Become mediator for Allstaff Zoom meeting
   14. Worked with Felix Fernandez to allow texting through SRM for patient message
   15. Document all users using laptops offsite and VPN
   16. New Sharepoint for everyone to use
   17. Create Skype installation instructions for home PC use.
   18. Help setup laptops/wireless for housing locations and tent use
   19. Rollout new IT Policies with FRSecure
   20. Move HR Department
   21. We rolled out our site at 150 Sargent Drive
       1. We rolled out approximately 60 computers which consisted of laptops/desktops
       2. Docking stations
       3. Monitors
       4. Scanners
       5. signature pads
       6. Wireless
       7. New Network switches/routers
       8. Cordless Phone
       9. Cisco phones
       10. Added a backup power supply to the network closet on 2nd floor to prevent outage while generator kicks in.
       11. Comcast/Frontier fiber networks were installed and functional
       12. Site to Site connectivity
       13. Conference room systems
       14. ***fine print all of these things needed programming
   22. Worked with Yale to ensure:
       1. Static IP Printer Mapping
       2. IP Addresses were allowed to function through firewalls
       3. Computer names were created
       4. Autologon names were created
       5. We tested everything
       6. New Phone tree for the PCC
   23. Trained all staff entering the site
       1. Created all usernames for all new employees
       2. Had them all login prior to starting their shifts
       3. I oriented them personally in order to give them that personal touch.
   24. Setup new lab at main site
   25. Hire new staff and train
   26. Rollout a Covid 19 Test Site
       1. Setup 4 workstations
          1. Monitors
          2. Desktops
          3. Scanners
          4. Signature Pads
          5. Hotspots (to get the project off the ground)
          6. Printers
       2. We worked with comcast to get internet there as fast as possible since hotspots were for temporary use
          1. Once installed we programmed a meraki switch and unifi hotspot to create a network onsite
   27. My team and I imaged and configured 22 laptops to replace the laptops at 50 Sargent Drive.
       1. Once configured my team and I rolled out the laptops 1 by 1 on site while the site was operational
          1. This task consisted of swapping out names of computers and programming EPIC access
   28. We moved on to rolling out the call center at our 2nd floor East Haven Office
       1. Imaging 22 computers after they were ordered and delivered
       2. Rolling them out to the site
       3. Placing Ethernet tips on over 40 cables (80+ Tips)
       4. Configuring network switches and wireless for the site
       5. Increasing the site to site fiber connectivity to handle the traffic of calls going to this site.

2021 TBC

Place holders:

Wilbur Cross Vaccine site

Help setup weekend clinics for vaccinations

Setup new Front Desk area at main site

Setup Bellavista

Work with AT&T to run new 911 lines to new space at BV

Move Marketing Deparment

Change phone tree

Work with FRSecure to get new cybersecurity quote

Rollout Pod 2 and Pod 3 at main site (Purchase new computers and peripherals to outfit new spaces)

Move staff around the building

150 Sargent Wallboards

More Doxy Accounts

Create next budget

Teams upgrade from skype

Pharmacy

 

1. To Be Continued